20Oct 2016

Any type of disaster in the home usually leaves a profound negative impact on whomever was subject to the event. As an adult, disasters are stressful, but oftentimes adults are familiar with basic coping methods to help us through difficult times. Children, however, often suffer even more than adults because they’re unaware of how to cope with the aftermath of destruction.ARS Cleanup Children Fire

Gender also plays a role in how children cope. Girls tend to be more verbally expressive and ask questions about the disaster. Girls thoughts also dwell more on the event. Boys are more prone to being angry or violent and usually take longer to recover.

All children often display signs and symptoms of Post-traumatic stress disorder or PTSD. Symptoms could include flashbacks of the event, nightmares, increased irritability, poor concentration, regression in younger children, depression, anxiety, or lack of interest in previously enjoyed activities.

No matter how your child is expressing themselves after a traumatic event, it is important to talk to children before and after disasters.

Talk to you child about disasters. Talk to them about what their worries and fears are. Teach children coping mechanisms such as taking a deep breath or discuss making a family emergency plan. Keep lines of communication open and praise your child for how brave or courageous they have been.

Telling your child disasters will never happen or that they won’t happen to your family could lead to trust issues and lack of confidence in parents if tragedy does strike.  Pretending there is no danger does not help children.

If you child has been victim to a disaster or traumatic event, consider seeking professional help if their behavior is not improving or to minimize the symptoms of PTSD. Talk to your child’s pediatrician and ask for a referral to a counselor or child psychiatrist or psychologist.

Be sure to tend to your own wellbeing as children tend to identify with how parents deal with trauma.

For your child’s comfort, seek to restore what you can from your normal routine. Even though it might not ever be what it was before, it will provide stability to children. remember to eat meals at regular times and enforce bedtime to help bring some amount of normalcy to your family.

ARS Cleanup strives to get each family back into their home as soon as possible. As you tend to your family, we will take care of your home.

26Jul 2016

Last year, several wild fires raged all over Utah, Wyoming, and Idaho. Our Casper, Wyoming General Manager and his family had a fire so close to their home, they were placed under evacuation notice. Consequently, it got us thinking, what should one do to prepare to evacuate if that were to happen close to their home?

A great place to start is with making or purchasing a 72 Hour Kit for each memeber of your famlily. 72 Hour Kits are meant to be a grab and go item in case you need to evacuate. Commercially, 72 Hour Kits are available to buy, but if you are packing the recommended one kit per person in your family, it may be more economical to pu together each kit yourself. Keep your children and family members involved to, they can help remind you of what they would. In addition, don’t forget about your pets! Below is a list of reccommended items for each person.

ARS CLEANUP Prepare to Evacuate

Click on the image to purchase a 72 Hour Kit.

Food and Water

You’ll need a three day supply of food and water for each person. Some suggestions for food include:
-Protein or Granola Bars
-Trail Mix or Dried Fruit
-Crackers or Cereals
-Canned Meat (avoid pop-top cans as they might leak)
-Jerky (keep it separate from other foods),
-Canned Juice or Powdered Drink Mixes
-Candy or Gum (mint tends to flavor everything around it and gummy candy tends to melt), and one gallon of water per person per day.

It is especially relevant to pack for  young children or anyone with a special diet, make sure you have appropriate food packed for their individual needs.

Fuel & Lights

-Battery Lighting
-Extra Batteries
-Lighter and Water-Proof Matches

 Personal Documents and Money

Keep all these items in a waterproof, safe place! We recommend keeping a thumb drive and copies of very important information. Information should include:

-Passports, Drivers Licenses, Birth and Marriage Certificates, Wills, and Contracts
-Vaccination Records
-Insurance Policies
-Cash, Credit Cards, and Banking Information


These are handy items to keep separate from your camping gear. Remember, you need to be able to grab and go.

-Can opener
-Dishes/ Utensils
-Pen and Paper
-Pocket Knife
-Duct Tape

Bedding and Clothing

Clean clothes make all the difference in a state of emergency. Items to pack include:

-Change of Clothing (Warm and Cool Weather Options)
-Jacket and/or Coat
-Blankets and Emergency Blankets
-Cloth Sheet
-Plastic Sheet

Personal Supplies and Medication

-Travel Sizes in each bag are easier to pack away.
-First Aid Kit
-Travel Sizes in each bag are easier to pack away.
-Toilet Paper, Feminine Hygiene Items, Baby Wipes
-Hand Sanitizer, Soap, Dish Soap, Bleach
-Ibuprofen, Acetaminophen, Children’s medication, and allergy medication.
-Enough Prescription Medication to last at least three days.

Furthermore, check your 72 Hour Kits every six months or so to rotate out food and add to it if needed. Consider keeping a few games and toys handy as well; a deck of cards goes a long way when you need to kill time or stay occupied!

For more information, visit to learn what else you could include in yout 72 hour kit to better prepare you if you have to evacuate!

14Jul 2016

Short and simple answer: Don’t. Don’t try and Cleanup Mold in your home without consulting a Restoration Expert from ARS Cleanup.

ARS Cleanup Mold

It seems like every couple of weeks, we get a phone call from a person who has tried to Cleanup Mold in their home with instructions they found on the Internet. Don’t get us wrong; we love a good DIY project from Pinterest and the occasion Life Hack from Facebook, but Mold Remediation is something you shouldn’t try to tackle without help.  Here’s why:

You could make the situation worse.

By trying to Cleanup Mold yourself, you could inadvertently be causing further damage. Almost every household cleaner contains a certain amount of water in the ingredients and water is a food source for mold. Don’t feed the mold.

You could be using the wrong chemicals or solutions.

Using improper chemicals or cleaning solutions can cause mold to react and send more spores all over your home. If you use a chemical improperly, you could be subjecting everyone in your household to harmful fumes.

You could cause further damage to your home.

The chemicals or solutions you use could also cause damage to your paint, drywall, and other surfaces you might be applying it to.

You could get sick.

As a result of disturbing the mold, spores are sent into the air where they can be breathed in and can cause respiratory illness or distress. Proper resperatory protection while cleaning mold is a must. A dust mask is not adequate protection against mold spores.

You might miss something.

Certified Mold Remediation Technicians at ARS are trained to look for Mold in the most unsuspecting locations. Even though you might have cleaned up all the visible Mold growth, it’s extremely easy to miss mold hiding behind baseboard or underneath an appliance.

ARS Cleanup Mold

Look closely, you’ll see Mold hiding behind where the baseboard was attached!

Keep in mind, most of the articles or tips on the Internet are not given by Mold Remediation Experts. Also, janitorial companies, cleaning services, or a handyman might not be certified to remediate mold. Consequently, they could also make mold growth in your home worse.

Before attempting to Cleanup Mold on your own, give ARS a call to see if you qualify for a free consultation!

09Jun 2016


The Hantavirus is virus carried among certain types of rodents and can cause you to become very ill and can even be deadly if you come in contact with it.

In the Northwestern part of the United States, the Hantavirus is typically carried by Deer Mice. Certain strains of the virus can lead to a deadly condition known as Hantavirus Pulmonary Syndrome or HPS. HPS is very rare, but better safe than sorry! Keep in mind, pet mice, gerbils, guinea pigs, and hamsters are not associated with the Virus or HPS.

ARS Cleanup Hantavirus

Click on the image to learn more about the Deer Mouse.

Typically, the Hantavirus is passed when a person comes in contact with mice droppings and/or is bit by a mouse already carrying the pathogen. The virus is spread through the air and can be contracted by breathing it in. It’s important to note, that everyone is susceptible to the virus, not just those who have a weak immune system.

Now that you are totally freaked out . . . calm down, take a deep breath (in a mice free area), and keep reading.

To avoid coming in contact with the virus, keep your house and other outbuildings free of mice. Take special precaution around mice droppings, urine, and salvia.  If you have found a small amount of mouse droppings, clean them up properly and disinfect the area. Avoid vacuuming or sweeping up any droppings if possible.  Make sure you wear heavy duty gloves, a mask, and allow the area to vent for at least 30 minutes before working in an affected area to ensure good air circulation.  For large messes or for fuss free cleanup, call ARS to safely cleanup, disinfect, and restore any areas effected by mice.

For more information on the Hantavirus and HPS, visit the Center for Disease Control’s Website or view their web brochure on the virus located in the link below.

02Jun 2016

Family always comes first, right? Make sure in the event of a disaster all members of your family are accounted for, that means your furry family members too! Keeping your Pets Safe in an emergency situation makes all the difference for your human and furry family!

It’s no secret, at ARS, we love our furry critters. One of our ARS locations even has an office dog. She is affectionately known as “the Disaster Dog.” She guards the office from all delivery men, bunnies, and other scary things. In honor of the Disaster Dog, we are bringing you a few tips on how to keep your Pets Safe during a disaster.

ARS Flood & Fire Cleanup Disaster Dog

“My mom and dad have an emergency plan just for me! I also hate it when they put me in a shirt.”

  • Make sure your pet has an ID tag they wear and are chipped if possible. Most pets tend to run in the event of a traumatic situation. This will aid in finding your pet if they get lost and for keeping Pets Safe in general.
  • Keep a pet carrier, a small amount of pet food, maybe a small toy or blanket, a bottle of water, and a leash accessible in the event you need to evacuate your home. Also, if your pet has any medications—be sure to grab those too. If you don’t have your Veterinarian programmed in your phone, keep it handy with Emergency numbers in case your pet sustains any injuries.
  • In your emergency pack, create a tag or sticker for your home letting Emergency Crews know your home has been evacuated and all Pets are accounted for.
  • Pet Safety also means knowing where your pet can stay if you are evacuated from your home. Relief Shelters are unable to take pets that are not service animals. Call and ask local hotels if they are pet friendly or make arrangements with friends or family in the event of an emergency.
  • Have a friend or neighbor be “on-call” per say if your home or neighborhood needs to be evacuated and you are not able to pick up your pet yourself. Make sure they know where your pet is located and have access to your home.
  • If you have livestock, create an emergency plan especially for them in the event of flooding, fire, or other disasters.
ARS Flood & Fire Cleanup Disaster Dog Pets Safe

“Thanks for making a plan for me and my friends! Also, thanks for the absurd amount of Peanut Butter you gave me while I sat here posing for this picture.”

19May 2016

When Disaster Strikes, who do you call?

ARS Cleanup Flood Damage

Some of the most common answers are: a handyman, friends or family, a company that can help with only part of the cleanup, or a Disaster Restoration Company.

Here is what you could expect from each one:

Handymen are great for a repairs for normal home wear and tear or upgrading small fixtures around your home. However, most handymen are not equipped with the proper equipment and training to inspect and identify all affected materials. It is very easy to miss a small wet spot in your home to the untrained eye. That spot could grow and start to develop mold—causing even more damage to your home. A Disaster Restoration Company will have all the necessary tools and training to detect any potential or ongoing threats to your home.

Friends and family are great for asking to help because often times, they will help you at no cost. However, if you have a friend in your home, and he or she is helping you take out wet carpet and pad and doesn’t disengage it properly, they could ruin your carpeting making it unsalvageable. If your insurance company does cover your loss, they might not be willing to replace materials that were disposed of improperly. Also, friends and family do not come with insurance policies to protect your interest, proper training, or safety equipment putting you and them in danger and responsible for further damage. Are you willing to ask your friend or family member to replace all the materials they damaged or put them in danger? If so, are you willing to risk your relationship with that person asking them to cover the cost of the damages?

Other companies might be willing to help extract water or set fans after a flood. However, these companies also run the risk of not having the adequate training to dry out your home effectively and mitigate any chance of microbial growth. Without proper knowledge of how to dry an area out correctly, equipment charges are going to add up because it will take double or triple the time to dry out. Along with an improper dryout, materials like drywall, baseboard, and carpeting may all be tossed because the company didn’t have the proper training to restore those materials.

With all the rain we have received lately, we have had numerous calls for Flood Cleanup. A number of those calls came from clients who used a Janitorial Company or Cleaning Company to extract the water and dry the affected area instead of a Disaster Restoration Company. The main complaints we received from clients regarding the other companies’ services was the bill they received from them was very high and/or they wondered why their home still wasn’t dry after several days after the equipment had been placed. After inspecting one client’s home in this situation, ARS Representatives found outdated equipment set in rooms that were already dry, faulty equipment that could have electrocuted anyone moving it or caused a fire due to the exposed wiring, and no equipment set in rooms that were still wet. All of the equipment was improperly placed as well– preventing proper circulation needed for optimal drying condtions.

Often times, when a homeowner tries to save a buck or two by calling in a friend or a handyman to help after a disaster, it ends up costing the homeowner more in the long run. Had the homeowner called a Disaster Restoration Company intially, they could have saved more money because the job was efficiantly completed to industry standards.

With that being said, not all Disaster Restoration Companies are created equally. When you need a Restoration Specialist, here is what you should look for:

They should be well established in your community with reputable reviews from local customers and are willing to provide references.

The Disaster Restoration Company will be certified through the IICRC or another recognized Disaster Certification Firm and be able to provide proof of each of their certifications. All of their certifications should be current as well.

ARS Cleanup is a Disaster Restoration Company and an IICRC-Certified-Firm

ARS Cleanup is a Certified Firm through the IICRC.

The company should have adequate Liability Insurance to protect your interests and your home.

Disaster Companies often times work hand in hand with your insurance company to provide you with the most accurate estimate of the work that needs to be done. They should have extensive knowledge on how to process claims and provide any needed paperwork to your insurance company upon request.

Depending on your situation, ARS may be able to send a Representative to your home at little or to no-cost in a timely manner. When they arrive, the Representative will be able to give you an idea of what needs to be done, a rough estimate of the cost, and a timeline of what will happen and when. Before you call the handyman, give us a call. It could save you a bundle in the long run!

12May 2016

It’s easy to get going and set aside a pile of things to take care of later. With busy lifestyles, those piles start to add up. Eventually, you might have a whole bunch of piles and you might need to declutter. . .

ARS Cleanup Cluttered Room

Click on the photo to learn how clutter impacts your mental health.

Depending on the amount of decluttering needed, consider tackling the project in portions. Start with one room, area, or closet. By doing this, it will help reduce your stress, make the loads more manageable, and help you keep in the habit of routinely going through piles of clutter rather than letting them get out of hand.

Once you have decided on an area to declutter, establish four bins you can use to help keep everything organized. The separate bins should include: a Trash Bin, a Donation Bin, a Put Away Bin, and a Storage Bin.

How to Declutter ARS Cleanup

For the Trash Bin, toss items in it that you no longer need or want. The items in the trash bin should not include items that could be donated to a charity, but should include items that are damaged and broken and cannot be feasibly repaired. It could also be separated down to items that can be recycled in your area and items that cannot be and need to just be thrown out.

The Donation Bin is anything that is no longer needed or wanted that could better another person’s life. When cleaning out a closet or considering clothes or shoes to donate, ask yourself, “Have I worn this item in the last year? Would I purchase this item again if I needed to? Is this item too much upkeep or needs more repairs than it’s worth?” For more expensive items, if you no longer want them, consider selling them at a consignment store. Of course, some items may be exceptions to the one year rule, like expensive boots or a timeless formal outfit, which can be stored.

Take caution with the Storage Bin; only place items in the bin you know you will use again, just not in the immediate future. Catalog or record what goes where, so you do not end up replacing the item because you cannot find where you stored it originally. Seasonal items are excellent for storage bins.

The fourth bin is the infamous Put Away bin. The items that need to be put away in their “home” or in their correct spot go in this category. Items should be in working order, regularly used on a daily or weekly basis, and do not take up excess space. If this pile gets overwhelming, reassess what you have in it. Maybe you don’t need 58 pairs of white socks after all.

As you declutter, remember to not give in too much to items with sentimental value. The item in question is not equivalent to the love of the person who gave it to you. Keeping a few mementos is okay, but allowing numerous mementos to take over your home, is never what the person(s) who gave them to you intended. Make sure any items you decide to keep, have a spot either displayed decoratively or in a “home” just for that item.

Do not keep items because you might use them someday. At that point, the only thing they are doing for you is competing for space in your home.

Lastly, any time one of the four bins fills up or you have completed a decluttering project, empty the bins and take them to their appropriate spots. For example, bag up the trash and take it to your garbage can or dumpster, label items for donation and send them to the appropriate charities, place storage bins in an out-of-the-way but accessible area, and put away all items you use on a regular basis.

I bet you’re asking yourself, what does decluttering have to do with Disaster Cleanup? Here’s the answer: A clutter free home is much easier to restore after a disaster. It’s because the cleanup is about 30% faster than a cluttered home of similar size cleanup. This helps you and your family get back to normal, faster following a disaster.  It also allows you to more accurately report losses and damages when necessary to your insurance adjuster.

Keep in mind, clutter is very different from hoarding. Hoarders suffer from a mental disorder making it very difficult to remove anything from their home or living area without causing incredible distress to them. Special care is given to those who have hoarding tendencies along with very specific cleanup guidelines. 

20Apr 2016

Mold usually isn’t a problem for most people. Everyone has mold spores in their home. However, when the spores find a wet, damp, or even moist area, they begin to grow very quickly. When they start growing in your home, health hazards start affecting your family and even your pets.

The most common health reactions to mold are Allergic Reactions. It affects both people who are allergic to mold and those who are not.

Along with allergic reactions, microbial growth can cause asthma attacks, allergy responses like sneezing, runny nose, skin rashes, and red or irritated eyes. For immune system compromised individuals, it can cause severe respiratory distress. This list isn’t complete and research is ongoing on the effects of indoor mold and health.

 The best way to recover from the symptoms caused by mold, is to remediate it.

ARS Flood & FIre Cleanup Mold Remediation

The image above is underneath a sink that was subject to a leak. The homeowner wasn’t quite sure whether or not he could tackle the remediation himself without calling a professional for help. Scroll down to find another image with the Homeowner’s decision.

Here are a few techniques from for minimal (meaning under 10 square feet of area) mold remediation. ARS advises even for small areas, to call us so we can help you determine what you need to take care of the problem. Before working in the affected area, wear respiratory protection!

 The tips and techniques presented in this section will help you clean up your mold problem. Professional cleaners or remediators may use methods not covered in this publication. Please note that microbial growth may cause staining and cosmetic damage. It may not be possible to clean an item so that its original appearance is restored.

Tips and Techniques:

  • Fix plumbing leaks and other water problems as soon as possible. Dry all items completely.
  • Scrub mold off hard surfaces with detergent and water, and dry completely.*  
*Remember, bleach and other disinfectants don’t always kill mold. See our post: or read about it at:  NYC Environmental Guidelines            
  • Absorbent or porous materials, such as ceiling tiles and carpet, may have to be thrown away if they become moldy. Mold can grow on or fill in the empty spaces and crevices of porous materials, so it may be difficult or impossible to remove completely.
  • Avoid exposing yourself or others to mold.
  • Do not paint or caulk moldy surfaces. Clean up the mold and dry the surfaces before painting. Paint applied over moldy surfaces is likely to peel.
  • If you are unsure about how to clean an item, or if the item is expensive or of sentimental value, you may wish to consult a specialist.1

ARS Flood & Fire Cleanup offers free or discounted Mold Scopes and remediation estimates! So before you try and tackle the problem on your own and potentially make it worse, call a Disaster Specialist to have them scope the affected area and they will be able to give you an idea of what you are looking at for the remediation. ARS Flood & Fire Cleanup also works very closely with a 3rd Party Industrial Hygienist who can test your home for microbial growth. This comes in great handy if you suspect mold, but cannot find it. They are able to test inside and outside your home to learn what spores you have, and what spores could be a concern to your family’s health.

ARS Flood & FIre Cleanup Mold Remediation

This image is what ARS found when the homeowner did decide to call for help. The growth was extensive and hiding in between paneling and sheetrock. Needless to say, the homeowner had more than he planned on and asked ARS to remediate the problem for him!




14Apr 2016

Carpet Cleaning should be on your Spring Cleaning List and here’s why: if carpet is not cleaned and cared for regularly and correctly, it can become a health issue.

Do-Have your Carpet Cleaned Professionally.

Don’t-wait too long in between cleanings.

Why is carpet cleaning so important? Besides keeping your home clean, it could greatly impact your families health! Do you have children or pets who frequently play on your carpet? They are especially susceptible to contaminates found in the fibers of your carpet including dirt and food along with other pollutants. These pollutants make way for bacteria and microbes to move in your home with you and your family and they hide deep within your carpet.  On top of being unsanitary, the dirt and other debris collected in carpet can act like sand paper to carpet fibers.  When this happens, the life of your carpet is lowered and you will start to see more severe traffic patterns in the areas most walked on.  All of this can be avoided with regular professional carpet cleanings.

Don’t-use a rented machine.

It seems like, to be cost effective, we would consider using a rented carpet cleaner or home carpet cleaner and clean our carpets ourselves.  However,  the home and rented versions simply don’t pack the punch a commercial grade carpet cleaning system offers. Along with that, most homeowners have never been trained to properly clean carpets. It is an art, a science, and an acquired skill—and it’s a process that needs to be done just right to protect your carpet and your home. Even the wrong concentration of chemical or the wrong kind of chemical will leave your carpets filling dirtier than before and attract more dirt, faster.

Don’t- use a discount Carpet Cleaner or a “cheap cleaner.” You get what you pay for. If you don’t pay for much, your carpets will show it.

Another scenario to avoid is “cheap cleaners.” Cheap carpet cleaning services might save a homeowner money initially, but could possibly cost you more money down the road by having to call in another company to come clean your carpets or worse, the cost of having to replace carpet. An untrained technician will not have the knowledge needed to properly mix chemical, where to use what kind of chemical, or how to treat difficult stains leaving your carpets worse off.  They can also over saturate your carpets or not block up furniture correctly leaving them susceptible to warping or rotting.

The biggest problem across the industry with “cheap cleaners” is their inconsistent quality of service—you never know what you are getting.

Do- call ARS for carpet and upholstery cleaning!

ARS takes great care in training and following industry standards and protocol when it comes to carpet cleaning. We also employ the use of commercial grade equipment and cleaning solutions to penetrate deep into the carpet and remove dirt and debris along with treating stains. We can also treat your carpet with protective substances that block future soiling making your carpet look cleaner longer.

ARS Flood & Fire Cleanup Carpet Cleaning

Stains can be super tricky! Don’t make a stain even worse by guessing how to clean it up! Let ARS clean it for you!

07Apr 2016

Chances are, once in your lifetime (or more if you live near an area prone to flooding), you will experience a flood in your home or workplace. Disasters are bad enough, but when they are in your home, stress levels can go through the roof.

ARS Flood Cleanup

It’s hard to believe, but other than being cropped, this image has not been altered to show more water! This is an example of a large water loss in which the structure was subject to a water main break. This particular flood was so large, multiple ARS locations were called to handle the mitigation.

While it’s a short wait between the time you call ARS and the time a Disaster Team is at your door, it can feel like an eternity due to the state of panic you might feel from the flood, but stay busy, it helps!

ARS Flood Cleanup, Casper, WY

Look closely and you will see standing water covering the entire floor! This image is an example of ground water and how it can quickly take over when it pushes it’s way through a structure’s foundation.

First, if you haven’t already, call ARS. Sometimes, we want to try and save money by calling a friend or handyman to help you mitigate the water. Keep in mind, ARS is a Certified Firm by the IICRC (the people who literally wrote the book on disaster cleanup and sets and maintains industry standards for restoration companies) and ARS is insured to help better protect your home.

Our Disaster Cleanup Team also ensures your house or structure is drying correctly to prevent the growth of any mold.  Friends and Handymen are wonderful, but can’t protect and restore your home like ARS can and don’t always have the right equipment to find moisture, mitigate the damage, dry out the structure, and restore your property to its pre-loss conditions.

ARS Flood and Mold, Casper, WY

When carpet is not dried correctly, it become susceptible to microbial growth. This picture is an example of carpet effected by a flood that was not correctly dried out after the water loss.

Second, call your insurance and see what they need from you to start a claim*.

Third, if it is safe to do so, remove any items from the affected area including:

  • Any insurance papers
  • Cash, credit cards, important financial paperwork
  • Car keys
  • Pets and pet supplies
  • Jewelry, firearms, or other valuables
  • Cell Phone and Charger
  • Drivers Licenses, Passports, or other forms of ID
  • Any and all medical necessities, i.e., eye glasses or contacts, prescriptions, hearing aids, and anything else you might need.
  • Any items sensitive to temperature or humidity

If any of these items have been effected by a sewage flood, take caution before handling them and alert ARS beforehand you need for any of those items to not be bagged up.

Remember, we are open 24/7, 365 days a year to assist you with a Flood!  So don’t stress, call anytime day or night and an ARS representative will be available to take your call and dispatch a team to your home to prevent further damage!

*Not all water losses are covered by insurance. You may be responsible for the cost of the cleanup. With that being said, ARS is happy to work with you on the cost of cleanup and restoration as a courtesy to you!

This list is for informational purposes only. Homeowner is responsible for removing all personal belongings both listed and not listed. ARS is not responsible for lost or damaged property.